Timely investigation and remediation can limit the impact of these incidents for any data subjects involved and for your organization. If you've sent an email that contains sensitive data (such as personal information, privileged information, or corporate data) to the wrong person, make sure you inform your Security, Compliance and Risk, or IT team immediately. As recalling an email in Outlook only works for recipients in the same organization as you, it is possible to use this functionality to uphold information barriers if the other conditions are met. Alternatively, the system can send an 'Outlook recall message' without removing the email from the recipient's inbox. In some particular circumstances, it is possible to recall or replace an email in Microsoft Outlook. Read our article ' What is a misdirected email?' for a quick introduction to human error in email. Human error is the primary cause of these incidents, whether that's adding an incorrect recipient, attaching the wrong file, or forgetting to use the Bcc field. Independent research shows that 91% of organizations have experienced outbound email security incidents in their Microsoft 365 environments.
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